Innomesh Platform Version 3.6.0

We are excited to unveil the release of Innomesh Platform Version 3.6.0, marking a major step forward in the evolution of our AV and UC management platform. This release introduces powerful new capabilities across AI, automation, and integrations, alongside significant improvements to performance and usability. With features such as Innomesh AI, Platform API, ServiceNow CMDB integration, and policy-based automation frameworks, this update is designed to redefine how IT and facilities teams manage, automate, and optimise their AV and Unified Communications environments with greater intelligence, control, and efficiency.

Overview of the standout new features that will transform your AV and UC management:

1. Innomesh AI (Preview)

Innomesh v3.6.0 introduces the initial preview of Innomesh AI, establishing the foundation for artificial intelligence across the platform. This release focuses on technical alert diagnostics, enabling technicians to generate structured insights directly from alerts.

Through the new AI Diagnosis capability, users can access detailed summaries that include issue descriptions and operational impact assessments. The AI analyses multiple data points such as alert history, live asset state, and room-level context to provide accurate and actionable insights.

In addition, Innomesh AI provides resolution guidance, suggesting next steps such as connectivity checks, reboots, or device-specific actions. A two-way conversational interface allows users to further explore alerts and system behaviour interactively.

2. Innomesh Platform API (Preview)

Innomesh v3.6.0 introduces the Platform API, a unified and secure interface enabling seamless third-party integrations.

Administrators can manage App Clients directly within the Portal, with access governed by granular permission scopes. The API leverages OAuth2-based authentication and includes audit logging to ensure secure and transparent operations.

This framework establishes a robust foundation for integrating Innomesh into broader enterprise ecosystems.

3. Rebuilt Alerts and Assets Experience

The Alerts and Assets interfaces have been rebuilt from the ground up to enhance performance and usability.

The alert details view system now operates within a full-page interface, providing richer operational context and enabling new AI diagnostic capabilities.

The Asset Registry has been redesigned with improved responsiveness, including support for column customisation, advanced filtering, and backend caching to significantly improve load times.

4. ServiceNow CMDB Integration

Innomesh v3.6.0 introduces ServiceNow CMDB integration as an optional capability for enterprise environments.

This integration enables two-way synchronisation of room and asset data between Innomesh and ServiceNow, ensuring consistency across systems. Users can link existing devices or create new ServiceNow records directly from Innomesh Room Configuration.

This structured approach aligns AV infrastructure with IT service management processes.

5. Policy-Based Scheduled Asset Actions

Innomesh v3.6.0 introduces Policy-Based Scheduled Asset Actions, allowing administrators to automate recurring operational tasks.

With time-based automation policies, teams can maintain system readiness without manual intervention, ensuring consistent performance across environments.

6. Policy-Based Asset Self-Healing (Preview)

Also introduced is Policy-Based Asset Self-Healing, enabling automated remediation of issues based on alert conditions.

This capability shifts Innomesh from proactive alerting to proactive resolution, reducing mean time to resolution (MTTR) and improving system reliability.

7. Assistive AV Control (Preview)

Innomesh v3.6.0 introduces an Assistive AV Control Interface, designed specifically for visually impaired users.

This mobile-friendly interface leverages ARIA standards and is optimised for iOS VoiceOver, allowing users to control essential room functions such as power, input selection, volume, and microphone muting.

This feature brings inclusive design to AV environments, making room control accessible to a broader range of users.

8. PoE Port Power Cycling

Innomesh now supports remote power cycling via PoE network ports, enabling teams to recover unresponsive devices. This feature supplements the existing capability to power cycle devices via PDUs mapping.

This provides an additional recovery pathway and simplifies remote troubleshooting operations.

9. Infoblox DDI Integration

The Infoblox DDI integration is now production-ready, enabling structured integration with DNS, DHCP, and IP address management systems.

This capability supports automated device onboarding, dynamic hostname generation, and consistent IP allocation, enhancing scalability and efficiency in large deployments.

10. Offline Assets

Innomesh v3.6.0 introduces support for offline assets, allowing teams to include non-networked devices within room configurations.

This provides a more complete view of the AV environment and includes the ability to upgrade assets to monitored status when connectivity becomes available.

11. Restrict Allowed Devices

Administrators can now enforce hardware standards through template-level device restrictions.

This feature ensures that only approved devices can be deployed within rooms, while role-based permissions allow authorised users to override restrictions when required.

Version 3.6.0 represents a major milestone in our journey toward intelligent, automated AV and UC environments. With the introduction of AI-driven diagnostics, automation frameworks, and deeper enterprise integrations, Innomesh continues to evolve into a smarter, more proactive platform.

This release lays the groundwork for future innovations, including expanded AI capabilities and fully automated operational workflows.

Contact the Innomate team to enable any of these features or integrations today.

Stay tuned for more exciting updates!

Innomate is a Sydney-based company specialising in enterprise AV and UC management solutions through its single, overarching SaaS platform, Innomesh. With a strong focus on innovation and customer service excellence, Innomate has developed a platform that directly addresses the needs of modern enterprises and educational institutions. Innomesh is a highly advanced AV SaaS platform that provides seamless, rich integration, remote monitoring and management, proactive support, and enhanced control for Audio Visual and Unified Communications environments of any scale or complexity.

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For more information, please visit Innomate’s website.